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Teleclass Series: Organizing in the Era of Endless

Tuesday, May 1, 2012 @ 03:05 PM
posted by admin

FileHeads Professional Organizers is pleased to announce,
Organizing in the Era of Endless, a teleclass series.

“We live in the era of endless and it is a game-changer for professional organizers”, notes award-winning organizer and industry-futurist Judith Kolberg, who will be conducting the teleclasses. Endless information, endless interruption, endless availability and endless work bump up against the one thing that remains finite: time. Organizing in the era of endless requires professional organizers to learn new skills and leverage traditional ones to best serve their clients and stay at the top of their trade.

Class Descriptions

Class 1 – June 14 7:30pm – 8:30pm ET/ 4:30pm – 5:30pm PT

Organizing in the Era of Endless Information:

This teleclass will address the organizing impact of the availability of endless information including inundation, the rise of new classes of information, the challenge of achieving closure, and the e-hoarding phenomenon. New concepts, methods and approaches for organizing in the era of endless information will presented including The New Done, utilization of human and machine filters, personal information retention, the Law of Diminishing Return, and mitigation of e-hoarding.

Class 2 June 21 7:30pm – 8:30pm ET/ 4:30pm – 5:30pm PT

Organizing in the Era of Endless Interruption:

This teleclass will address the changing nature of ‘interruption’, the difference between interruption and distraction, and the effects of task incompletion. New concepts, methods and approaches will be presented that include understanding and planning for POP (Potential/Opportunity and Possibility), the Progress Principle, and optimizing task completion.

Class 3 June 28 7:30pm – 8:30pm ET/ 4:30pm – 5:30pm PT

Organizing in the Era of Endless Work and Endless Availability

This teleclass will address the organizing implications of a society where the 40-hour work week is rapidly becoming the new part time even as personal productivity rises. The benefits and challenges of technologically-enabled constant availability are also discussed. New concepts, methods and approaches for organizing in an era of endless work and availability are presented such as measuring personal productivity, the Leisure Dividend, Triaging, and preventing time theft.

Each one-hour class includes:

  • handout and 15 minutes of Q&A
  • a Resource List
  • an audio recording of the class
  • a certificate of attendance (*This class is likely eligible for CPO® CEUs)

Cost for the series: $149.00

Class registration is limited so please register today HERE
(you will be directed to pay via paypal with credit card or check)


• Quick link to register if you are blocked from using the button:
https://www.e-junkie.com/ecom/gb.php?c=cart&i=1091598&cl=211345&ejc=2

• Link to page with handouts (password needed – you will receive password when you register)

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Decision Making in the Era of Endless Information

Saturday, April 28, 2012 @ 06:04 AM
posted by admin

Making decisions is a good use of time. Decision-making moves a myriad of little daily tasks along to accomplishment, allows us to make progress on complex projects, and keeps us on the path toward goal achievement. In the Era of Endless when information never ends, decision-making is profoundly impacted. Endlessly adding data, more information, and inputs leaves us precious little time to stand back and put all the pieces together. Take the example of the April, 2010 BP oil spill. Within hours of the spill the Incident Commander of the Coast Guard (the person in charge) received 400 pages of e-mails, texts, reports, and other messages. “I might have acted faster if there was less input,” he commented. 

Endless information can also cause some people to freeze altogether when it comes to decisions. We choose the default 401k plan at work or automatically renew our health insurance policy without considering alternatives because “there is just too much information.”

Endless information can bring decision-making to its knees. To avoid this:

  • Pick a time in the information-gathering process to step back, to see the novel connections, detect hidden patterns that emerge and apply judgment about what missing information still needs to be sought.
  • Add a time frame to your decisions. A decision has no power if it is made too late.
  • Since information is endless but time is not, add a limit to how much time you will devote to finding information.
  • Consider team-based decision-making. Divide up the information gathering process between several people, each person share’s the information, and then as a group based on the information, a consensual decision is made

Remember, in the era of endless, there can be no end to the quantity of information we find to solve a problem, address a need or make a decision. Trade in quanity for quality.

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Organizing In Other Countries

Sunday, April 15, 2012 @ 06:04 PM
posted by admin

Organization and Quality of Life

             Organization is a little like art. We may not always know how to describe it but we know it when we see it. Without ‘organization’ the quality of our lives is diminished. I have been privileged, as a public speaker to travel to Japan and The Netherlands. I have had organizing clients in Bermuda and Costa Rica. And I’ve corresponded regularly with readers of my books in Korea, Brussels, England and Saudi Arabia. Everyone I have spoken with shares the view that quality of life and organization are paired.  “An organizer is uniquely able to influence a client on reaching goals, managing stress, and getting things done” notes Mayumi Takahari, President of the Japanese Association of Life Organizers. Reaching goals, managing stress, and enhancing productivity are at the very heart of a good quality of life. My Bermuda real estate client said, “I want to conduct my business efficiently but not lose sight of old ways that bring us quality of life in Bermuda.” In organizing terms, that meant setting up office hours rather than permitting constant interruptions, and developing routines at work so her fine 18th century home could be dedicated to family and leisure.

Organization and Demographic Shifts    

            The Japanese are known for living and working efficiently in small spaces. The average home is only 983 square feet. They enjoy the planet’s longest life span. It is common to see active 80 and 90-year olds. There are also many baby boomers. Elderly Japanese are increasingly moving into senior community homes. Many middle-age boomers no longer want their parent’s possessions. “Middle aged people and younger prefer to shop at IKEA”, my Japanese/American translator told me. Coping with multi-generational stuff that is no longer wanted or handed-down is an example of how professional organizers are smoothing out these demographic shifts. Demographics in The Netherlands are also shifting. It is common for both household adults to be working. Boomers are sandwiched between the needs of their grown children and elderly parents just like in the US. Affordable housing is in very short supply. And, more and more people are working from home as corporations outsource. Here too, organizers smooth the way helping families and businesses manage projects, time, clutter and space.

 Organizing Makes The World Greener

             The rain forests of Costa Rica with ozone-filled clouds wafting past 2,000 year old trees and bizarrely colored frogs jumping at your feet can turn anyone into an environmentalist. My client, a professor at a Costa Rican university, and I traveled miles to take waste paper from her office to a trade school where it is combined with banana by-products and pressed it into another generation of paper. Recycling, reusing and repurposing is important in small countries were landfills are not an alternative. Even small towns in Japan have modest recycling centers. Charitable-giving, with its roots in the Christian church, is not a big part of Japanese culture. In Holland these charitable thrift stores are common and known as ‘kringloopwinkels.’ “In the Netherlands we are known for frugality”, a leading organizer told me. “Our clients tend to want certain objects completely used up before they are willing to discard them.” Yard sales and garage sales are strictly a US tradition, though flea markets have there origin in Europe. My Dutch colleagues were unfamiliar with consignments stores but Tokyo touts high-end, designer brand consignment stores. Every country has its own reuse, repurpose and recycle methods.  

Organizing Is Universal and Personal At the Same Time

             Organizing has universal appeal, but it is still a fairly personal activity. This is very beneficial to chronically disorganized clients who require one to one assistance. A Japanese organizer asked me, “I am patient while my client learns the organizing process. I believe it is better to wait than rush her. However, it means the organizing takes a very long time. Can you tell me how to manage a client who works so slowly?” Organizers everywhere confront these issues with grace and compassion. The Netherlands, with its long tradition of psychology (think Freud) makes it easy for organizers to connect how the mind works to how people organize. If you are diagnosed with ADD you can get a ‘persoonsgebonden’, a personal budget from the government for services, including organizing services. In Japan, an obstacle to organizing like a neurological disorder or a learning difference might still be considered a personal failing though thanks in part to professional organizers, that is changing. In Bermuda, Costa Rica, and many countries throughout the world, asking for organizing support carries a stigma. Organizers are playing a role in helping to bring that stigma to an end.

 —-This article originally appeared in the March/April 2012 issue of NAPO News.

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How To ‘Stop’ In an Era of Endless

Tuesday, April 10, 2012 @ 06:04 AM
posted by admin

My client, Lisa does not know how to stop. Lisa is a 39-year old university professor.  Like most professors, when it is time to prepare her student’s reading list, she reviews hundreds of books and academic journal articles. That was overwhelming enough, but to ‘keep up’ now, she also has to go through videos, podcasts, and blogs. “I’m afraid I’ll miss something really vital to their education”, Lisa says. She researches and prepares, prepares and researches until the final deadline for submitting the reading list looms close and large. “I have no idea when to stop because I have no idea when I’m done,” Lisa confesses.

It’s a common complaint these days. In the era of endless, information is infinite, but time is not. Time is finite. So at some point quantity has to be qualified.  What is a sufficient quantity to sift thru? How much is enough to qualitatively satisfy a need? It’s increasingly difficult to know.  Too Big To Know by David Weinberger traces the history of facts as they evolved from scarce, isolated foundations of finite bodies of knowledge to the present day where knowledge and facts are common, group-oriented, and readily available.  The concept of rare has gone away in an era of endless when things are equally and endlessly available.

If you find it difficult to stop, here are some tactics you can use:

  • Practice the Law of Diminishing Returns which is the tendency for a continuing effort toward a particular goal to decline in effectiveness after a certain level of result has been achieved. Or, as a client in Houston once put it, Stop when the lemonade ain’t worth the squeeze.

My client Debra is an HR director for a law firm. Her job is to find qualified prospective attorneys to work for the firm. The longer she keeps looking, the more the open post continues to go unfulfilled. The other attorneys have to add more work to their plate to cover for the unfulfilled position, and the as-yet unhired attorney’s contributions are forestalled. Debra says, “It’s just not worth it to the company for me to keep going and going and going with my recruitment efforts.”

  • Spell ‘done’ out ahead of time. Debra decided to prospect the 10 best candidates as a result of her best efforts exerted over 30 days. Any more effort applied actually diminishes the return.
  • Keep in mind that progress towards closure is a quality of life issue. It is good for your mental health to complete things. David Allen, of Getting Things Done fame rightly observes that, “When we spend a lot of psychic energy on half-closed loops, on things left undone, we waste time and energy that could be put to better use elsewhere.”
  • Ask yourself, outloud, what are the 2 things I can do right now to bring this task/project to closure, to get it off my to do list? It might be to make a call, find something on the web, get a question answered, or take even a small action towards closure.
  • Close before you open especially in the morning.  Finishing something early in the day builds a “meaning reservoir”, an expert on obsessive behavior once told me. Completing just one thing early in the day can give meaning to the entire day.
  • Focus on one or two big wins for the day.
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Challenge the Status Quo

Sunday, April 8, 2012 @ 10:04 AM
posted by admin

New Classes of Information

Tuesday, March 27, 2012 @ 09:03 AM
posted by admin

Are you confused about what information to keep? How to keep it and for how long? Digital society has given rise to entirely new classes of information that require us to make more and more deliberate us decisions about our ‘stuff’. If you don’t decide, you let the deluge of information overwhelm you. Consider bank statements, for instance. Hard copy or digital or both? Hard copy gives you that ease of viewing without ever being near a computer (assuming your bank statements are well-organized), and are permanent unless you have a major fire in your home but they do take up space. Digital copies are neatly organized and invisibly stored but only accessible with a computer. Also, many banks are putting a limit on how long they’ll keep your digital data. Both versions, digital and hard, seems a bit exccessive. And so it goes, for every document and bit of information you encounter.

New Classes of Information                          Sample______________________

Born digital/stays digital                 E-greeting cards 

Born digital/tangible twin set        Electronic legal document, printed and signed

Born digital/selective tangible       E-mail

Born tangible/stays tangible           Greeting cards received by snail mail

Born tangible/digital twin set         Heritage photos with no negatives that are scanned

Born tangible/selective digital       Business cards

In the book Delete: The Virtue of Forgetting in the Digital Age, the author, Viktor Mayer-Schonberger predicts photos and documents will soon come with self-determined expiration dates and the capacity to self-destruct. Remind anybody of Mission Impossible? Until then, I highley recommend, given our digital society, that you proactively determine which documents are in which class. Those decisions will then guide you about storage, retention and disposal. But if you’re still overwhelmed, contact a local professional organizer to give you a hand.

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Work Creep

Friday, January 27, 2012 @ 12:01 PM
posted by admin

A day is still 24 hours long yet there are features of modern work that seem to bend a day a little bit farther over its natural edges, a phenomena I call ‘work creep.” In the name of greater productivity, there are out-of-office conference calls, weekend team building trips, shifts to cover, and time zone differences. ‘ Technology has made it possible to work without an office, without a supervisor, and without regard for time of day. In the absence of absolute clarity about the boundaries of work, the line between our working lives and our non-working life is blurred, and discretionary time is disappearing altogether. 62% of at-work email users check work email over the weekend. 50% check email on vacation. In 2009 Americans threw away 465 million vacation days. And 40-hours is rapidly becoming the new part-time. Add to this mix, the fact that we are in a deep recession where the expectation of working longer hours is the norm, and its no wonder we find it hard to find the time to anything but work.

As a professional organizer and time management expert, I tell my clients that I will find them more time, but not to invest into more work. Instead it will be leisure time that we will actually put into their schedule to rest, relax and recreate. Here is where that time can be found:

  • Use Skpe, web-based meeting programs, and phone to limit face-to-face meetings.
  • Agendize business phone calls, all meetings, and interactions. Write a teeny agenda of what to cover, ask, solve or do at those interactions.
  • Delegate to the machines. Taking time to learn how to optimally use your smartphone, tablet, web tools, software and apps can be a huge return on investment in terms of time you save.
  • Limit social media usage to a hour at a time. Set an alarm. Get up, walk, and then before setting the alarm for the next hour, decide if you can knock off.
  • Schedule leisure, rest, relaxation, and every other kind of downtime. It may sound counter-intuitive to your sense of spontaneity and fun but you’ll find you have the best of both worlds: spontaneity and planned non-work time.

Need more help? Contact a professional organizer who can show you how to manage your time to combat work creep.

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Hoarding Task Forces

Sunday, January 22, 2012 @ 07:01 AM
posted by admin

January 23 – Judith Kolberg will be participating in “Hoarding Task Forces”, a panel discussion sponsored by the Institute for Challenging Disorganization. www.challengingdisorganization.org

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Japanese publication released!

Thursday, January 19, 2012 @ 06:01 PM
posted by admin

Squall Press, a division of FileHeads Professional Organizers, is proud to announce the Japanese publication of What Every Professional Organizer Needs to Know About Chronic Disorganization. “Office Angel, Deb Kerr, has really made a big difference to my company. I am able to create ‘buzz’ much more quickly with her help and to concentrate of high-yield tasks like securing foreign rights for my books”, notes Judith Kolberg, Owner, FileHeads/Squall Press at www.squallpress.net, 404-231-6172.

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EcoShredding Event

Monday, January 16, 2012 @ 07:01 PM
posted by admin

National Get Organized Month, Shred Event – (L to R) Judith Kolberg, Peg Scullin Hussing (owner of EcoShredders), Travis Hussing and professional organizer Renee Rains

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